How can we help?
Email us for product support or partnerships, or use the troubleshooting tips below.
Contact
Reach the right inbox for product help or business partnerships.
Troubleshooting
Quick fixes for the issues people hit most often.
A site looks broken or blank
Open the Bullseye popup and pause the current site. Reload the page. Allowlist decay will turn protection back on later so a temporary exception does not last forever.
Video ads still play
Confirm Bullseye is enabled for that site and not paused. Reload the tab after enabling. Smart Video Block covers YouTube and 15+ hosts — some players need a refresh after rules update.
Nothing seems blocked
Check that the extension is on for the site and that Developer / unpacked installs were reloaded after a browser restart. On Safari and iOS, enabling the app alone is not enough — turn the extension on in Safari Settings and grant website access.
I paid but Pro features are missing
Sign in on the website dashboard, then open the extension Options and connect or sync your account. Reload the extension if it was already open during checkout.
Sync or linking feels stuck
Reload the extension from your browser’s extensions page, refresh the dashboard, and try Sync again. Make sure you are signed into the same account you used for Pro.
Safari or iOS is not protecting pages
Install the Apple app, open it once, then enable Adblock Bullseye under Safari → Settings → Extensions (Mac) or Settings → Safari → Extensions (iPhone / iPad). Grant All Websites or allow sites as you browse.
Still need help?
Read the full FAQ for deeper answers, or review Privacy and Terms for legal details.
